Printing Over Seams
There may be some inconsistencies in ink coverage and registration when printing over uneven surfaces such as seams, zippers, or pockets. ACE USA will not be responsible for these inconsistencies.
We use the same printing screen on all sizes of garments. If a different size graphic is required on different sizes, each different size graphic will require a different order. Each order will need to meet the required minimums and each order will be priced accordingly.
ACE USA carries an extensive inventory of garments. However, we cannot guarantee the availability of the products in our inventory or locally. For out-of-stock items, we will make recommendations for substitutions for you to choose from and advise any price differences. Once we have your approval, we will use your selection for your order.
Unless specifically stated, all orders will be shipped UPS. We are not responsible for any shipping delays by the shipping company.
Cancellations of Orders
No cancellations will be accepted once production begins and garments are printed. Cancellations after order has been placed is subject to a 15% restocking fee and any other costs incurred up to the point of cancellation.
ACE USA reserves to right to change prices without notice.
ACE USA will do their best to meet your in-hands date. Additional costs may apply for rushing your order and the customer is responsible for any expedited shipping costs that apply to this order.
Changes to Orders
Any changes to your order after receiving the art approval may result in a delay in shipping your order and additional fees may apply.
A quality check is made on each product produced in our manufacturing department. On a rare occasion, a product defect may get past our quality checks. As the customer, you have to do the final QA review of the finished product. Once you receive your order, the industry standard is 72 hours to notify us of any issues. If we receive notice after the 72 hours of receiving the goods, ACE USA will not be responsible for the errors.